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Privacy Policy

Updated on: April 25, 2026

1. Introduction

Welcome to VIB AI! This Privacy Policy explains how VIB AI ("we," "us," or "our"), the owner and data controller, collects, uses, shares, and protects information in relation to our mobile application VIB AI (the "App").

VIB AI is an application that autonomously performs actions on your device based on high-level tasks you provide. The app decides what screen gestures and device controls are needed to accomplish your requested task. The App also provides AI-powered chat features and subscription-based services.

The App may also offer optional paid features, including VIB AI Pro membership subscriptions and Credits purchases. VIB AI Pro may provide enhanced AI features and service benefits, such as sending and receiving more messages, receiving 300 Credits daily, enjoying more AI interactions, accessing top AI models, priority access during peak times, and early access to new features. Credits represent your available AI usage in the App and may be acquired through subscription benefits, direct purchase, promotions, rewards, or other in-App activities made available from time to time.

This policy applies to all users of the App and is compliant with the General Data Protection Regulation (GDPR) and other relevant European data protection laws.

By using the VIB AI App, you agree to the collection and use of information in accordance with this policy.

Important: You acknowledge and agree that you are solely responsible for all actions performed by the App based on your instructions. The App should only be used under your direct supervision and control. Never leave the App operating unattended.

2. Information We Collect

We collect minimal information necessary to provide and improve our service:

  • Task Descriptions: When you use AI agents or AI chat features in the App, you may provide tasks, prompts, questions, or other text inputs. These inputs may be sent to one or more third-party AI model providers or AI infrastructure providers selected by us or chosen by you within the App to generate responses and provide AI functionality. Task-related inputs used for one-time task processing are processed only as necessary to complete the request.
  • Chat Content: When you use our AI chat features, we collect and store your chat messages and conversation history for a limited period in order to provide the chat service, maintain conversation context, support troubleshooting, protect service security, and allow you to access and manage your chat history. At this time, users cannot upload images, files, screenshots, or voice content through the chat feature.
  • Screen Content: To accurately understand tasks or execute requests, the App may access screen-related information, including screenshots, screen recordings, or descriptive text. If you actively upload a screenshot or other screen content while using task-related features, this is also considered screen content. Such information is only used temporarily to process your task and is deleted immediately after use, unless you explicitly submit it as part of a problem report. You will be asked for explicit consent before uploading any screen content where required.
  • Usage Data: We automatically collect basic information about your interaction with the App, such as device type, operating system version, app version, and usage patterns (for example, frequency of feature usage). This data is primarily used to optimize the service, maintain performance, and conduct statistical analysis, and it is not directly linked to your personal identity.
  • Account Information: We collect necessary account information, such as your email address, user ID, and other information required to create, authenticate, and manage your account.
  • Subscription and Transaction Information: If you purchase a subscription, we receive limited subscription and transaction metadata from Apple App Store and Google Play, such as subscription status, product type, order or transaction identifier, purchase date, renewal date, amount, currency, and platform. We do not collect or store your full payment card details.
  • VIB AI Pro, Credits, and Entitlement Information: If you subscribe to VIB AI Pro, purchase Credits, receive daily Credits, redeem rewards, or otherwise use paid or credit-based features, we may collect and process information necessary to provide and manage those benefits and entitlements. This may include your Pro membership status, subscription plan type, subscription period, renewal or expiration status, daily Credits allocation, purchased Credits packages, promotional or rewarded Credits, current Credits balance, Credits consumption records, Credits adjustment records, refund or chargeback status, AI model or feature associated with Credits usage, timestamps, platform, order or transaction identifiers, amount, currency, and related entitlement metadata. Credits packages may include, for example, 30 Credits, 70 Credits, 150 Credits, 400 Credits, 900 Credits, and 2,000 Credits, with prices displayed in the App or by the relevant payment platform at the time of purchase. We use this information to activate, verify, maintain, and support your Pro membership, Credits balance, and paid features. We do not collect or store your full payment card details.
  • Problem Reports: If you encounter an issue while using the App, you may choose to provide relevant information (for example, screen content or descriptions) to help us resolve the issue. This data will only be stored if you explicitly consent to share it and is used solely for diagnosing and resolving the reported problem.
  • Data Handling Principles: All information is processed under the principle of data minimization, used only as necessary to provide the service, and will not be used for other purposes without your explicit consent or another valid legal basis.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Operate the App: To process the task descriptions, prompts, and questions you submit to AI agents or AI chat features, route such inputs to the selected or available AI model provider, generate responses, maintain conversation context, and enable core App functionality.
  • To Provide and Manage Subscriptions: To activate paid features, verify subscription status, manage renewals and cancellations, maintain your service entitlements, and support subscription-related account functions.
  • To Provide and Manage VIB AI Pro, Credits, and Paid Entitlements: To activate VIB AI Pro membership benefits, provide daily Credits, process Credits purchases, update Credits balances, deduct Credits when you use eligible AI features, restore purchases where available, verify payment or entitlement status, manage refunds or chargebacks, provide customer support, and ensure that you receive the paid features, model access, priority access, early access features, and other benefits associated with your account.
  • To Improve and Maintain the App: To analyze usage data, understand user behavior, identify technical issues, improve performance, develop new features, and troubleshoot service problems.
  • To Ensure Security and Prevent Abuse: To detect unauthorized, fraudulent, abusive, or abnormal activity, protect the integrity of the service, and enforce our terms and policies.
  • To Prevent Payment Fraud and Entitlement Abuse: To detect, investigate, and prevent unauthorized purchases, refund abuse, Credits manipulation, account misuse, artificial reward generation, fraudulent transactions, or other abnormal activity involving subscriptions, Credits, or paid features.
  • To Comply with Legal Obligations: To fulfill applicable legal, regulatory, accounting, and tax requirements, and to respond to lawful requests from authorities.
  • To Manage Your Account: To authenticate users, manage accounts, provide support, and deliver the services available within the App.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Performance of a Contract / Service: Processing your task descriptions, chat inputs, account information, subscription status, and related transaction metadata is necessary to provide the services you request in the App, including AI chat and subscription features.
  • Performance of a Contract / Paid Features: Processing your VIB AI Pro membership status, Credits balance, Credits allocation, Credits purchases, Credits consumption records, entitlement metadata, and related transaction information is necessary to provide, manage, verify, and support paid features and credit-based AI usage that you request or purchase in the App.
  • Legitimate Interests: We process usage data, limited chat records, technical logs, and related service data based on our legitimate interests in operating, securing, improving, troubleshooting, and maintaining the App, provided that such interests are not overridden by your data protection rights.
  • Legitimate Interests in Security, Fraud Prevention, and Service Integrity: We may process subscription, Credits, transaction, entitlement, device, and usage-related records where necessary to prevent fraud, abuse, unauthorized access, Credits manipulation, payment disputes, or misuse of paid features, provided that such interests are not overridden by your data protection rights.
  • Consent: In certain cases, such as optional problem reports or other features that require your specific permission, we rely on your explicit consent. You have the right to withdraw your consent at any time, and doing so will not affect processing already carried out lawfully before withdrawal.
  • Legal Obligation: We may process and retain certain account, subscription, and transaction data where necessary to comply with applicable legal, tax, accounting, or regulatory obligations.
  • Legal Obligation for Paid Transactions: We may process and retain certain VIB AI Pro subscription records, Credits purchase records, refund records, chargeback records, invoices, receipts, and related transaction metadata where necessary to comply with applicable legal, tax, accounting, audit, consumer protection, or regulatory obligations.

5. Data Sharing and Third Parties

We do not sell your personal data. We only share your information with trusted third-party service providers to the extent necessary for them to perform services on our behalf, or where needed to provide the AI model or subscription service you choose, under appropriate confidentiality and data processing arrangements where applicable.

These third parties may include:

  • AI Model Providers and AI Infrastructure Providers: To provide AI chat and AI task functionality, the text you input, including task descriptions, prompts, questions, and chat content, may be shared with one or more third-party AI model providers or infrastructure providers selected by us or made available within the App. Depending on the model you use, these may include providers associated with OpenAI, Google, Anthropic, xAI, DeepSeek, ByteDance, Alibaba Cloud / Tongyi Qianwen, Tencent Hunyuan, Moonshot AI (Kimi), MiniMax, and Zhipu AI (GLM), as well as their affiliated cloud or infrastructure partners. We use such services solely to provide AI functionality, and your data is handled subject to the applicable terms, privacy commitments, and legal arrangements of those providers where relevant.
  • Apple App Store and Google Play: If you purchase a subscription through Apple In-App Purchase or Google Play Billing, your payment is processed by the relevant platform provider. We do not receive or store your full payment card details. We only receive limited subscription and transaction metadata necessary to manage your subscription status and provide paid features. Their handling of payment information is governed by their own terms and privacy policies.
  • Payment Platform Providers for Credits and Other In-App Purchases: If you purchase Credits or other paid features through Apple In-App Purchase, Google Play Billing, or another payment platform made available in the App, your payment is processed by the relevant platform provider. We do not receive or store your full payment card details. We only receive limited transaction, receipt, entitlement, purchase validation, refund, chargeback, and related metadata necessary to confirm your purchase, update your Credits balance, provide paid features, restore purchases where available, prevent fraud, provide support, and comply with legal, tax, and accounting obligations. The handling of payment information by those providers is governed by their own terms and privacy policies.
  • Appsflyer: We use Appsflyer for analytics purposes to understand App usage, improve performance, and optimize user experience. Data shared with Appsflyer is subject to their Privacy Policy.

We may also disclose your information if required by law or in response to valid requests from public authorities, courts, regulators, or government agencies.

6. AI Service Statement

Our App includes AI-powered features, including task execution support and chat functionality.

When you use these features, your text inputs may be processed by one or more third-party AI model providers or AI infrastructure providers, depending on the model selected by you or made available in the App. We support multiple models and model families from different providers, and model availability may change from time to time.

We do not use your chat content or task inputs to train our own AI models. We may, however, use limited service data, including stored chat history and related technical information, to operate the service, maintain conversation continuity, troubleshoot issues, investigate abuse, improve product performance, and ensure security.

AI-generated responses may be inaccurate, incomplete, outdated, or unsuitable for your specific situation. You should not rely on AI-generated output as a substitute for professional advice, including medical, legal, financial, or other regulated advice.

6.1 Supported AI Models

The App may support conversations with multiple AI models made available from time to time. These may include, for example:

  • OpenAI models, such as GPT-3.5 Turbo, GPT-4, GPT-4o, GPT-4o mini, GPT-5 mini, GPT-5, and GPT-5.2;
  • Google Gemini models, such as Gemini 1.5 Flash, Gemini 1.5 Pro, Gemini 2.5 Flash, Gemini 2.5 Flash Lite, Gemini 2.5 Pro, Gemini 3 Flash, and Gemini 3 Pro;
  • xAI models, such as Grok-3, Grok-4, Grok-4 Fast, and Grok-4.2;
  • Anthropic models, such as Claude 3 Haiku, Claude Haiku 4.5, Claude Sonnet 4, and Claude Sonnet 4.6;
  • DeepSeek models, such as DeepSeek v3.0, DeepSeek v3.1, DeepSeek v3.2, and DeepSeek Reasoner;
  • ByteDance Doubao models, such as Doubao 2.0-Lite and Doubao 2.0-Pro;
  • Tongyi Qianwen models, such as Tongyi Qianwen 3.5-Flash and Tongyi Qianwen 3.5-Plus;
  • Tencent Hunyuan models, such as Hunyuan 2.0-Lite and Hunyuan 2.0-Pro;
  • Moonshot AI models, such as Kimi K2-Base and Kimi K2.5;
  • MiniMax models, such as M2.5-Lightning, M2.5, and M2.7; and
  • Zhipu AI models, such as GLM-4.7-Flash, GLM-5-Flash, and GLM-5.

The specific models available in the App may change at any time, including through additions, removals, upgrades, substitutions, or version changes, without each such change requiring a separate notice unless otherwise required by applicable law.

6.2 Paid Features, VIB AI Pro, and Credits

The App may offer optional paid features, including VIB AI Pro membership subscriptions and Credits purchases.

VIB AI Pro is a paid membership that may unlock more powerful AI features and additional service benefits. Depending on the plan and availability in the App, VIB AI Pro benefits may include sending and receiving more messages, receiving 300 Credits daily, enjoying more AI interactions, accessing top AI models, priority access during peak times, and early access to new features.

VIB AI Pro may be offered as a monthly subscription or yearly subscription. For example, the App may display plans such as Monthly at $29.99 per month and Yearly at $299.99 per year, which may be presented as an equivalent of $25 per month and may include a displayed yearly saving. Actual prices, taxes, currency, promotional offers, subscription terms, and availability may vary depending on your region, platform, App version, and the information displayed by Apple App Store, Google Play, or other applicable payment platforms at the time of purchase.

Credits represent your available AI usage in the App. As you interact with AI features, certain messages, models, tools, or interactions may consume Credits. Credits may be acquired through VIB AI Pro daily Credits, direct purchase, promotions, rewards, compensation, or other activities made available in the App.

Credits may be available for purchase in different packages. For example, the App may display packages such as 30 Credits for $5.00, 70 Credits for $10.00, 150 Credits for $20.00, 400 Credits for $50.00, 900 Credits for $100.00, and 2,000 Credits for $200.00. Actual package availability, prices, taxes, currency, promotional offers, and purchase terms may vary depending on your region, platform, App version, and the information displayed by the relevant payment platform at the time of purchase.

To provide VIB AI Pro and Credits features, we may process account, subscription, transaction, entitlement, and usage-related information, including your membership status, subscription plan, purchase history, Credits balance, Credits allocation, Credits consumption, model or feature associated with Credits usage, rewards, adjustments, refunds, chargebacks, transaction identifiers, timestamps, platform, amount, and currency. We use this information only as necessary to provide paid features, maintain accurate entitlements and Credits balances, process or verify purchases, restore purchases where available, provide customer support, prevent fraud or abuse, resolve disputes, and comply with applicable legal, tax, accounting, and regulatory obligations.

We do not collect or store your full payment card details. Payments for subscriptions, Credits, or other in-App purchases are processed by the relevant payment platform or payment provider. Their handling of your payment information is governed by their own terms and privacy policies.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods are based on the type of data and legal, security, or operational requirements:

  • Task Descriptions and Screen Content for One-Time Task Processing: Task-related text inputs and temporary screen content used solely for task execution are processed ephemerally and are not retained longer than necessary to complete the request, unless separately submitted as part of a problem report.
  • Chat Content: Chat messages and conversation history with AI models are retained for the duration of the service.
  • User-initiated deletion: If you delete chat history within the App, the corresponding data is immediately deleted.
  • Standard retention: For chat records not deleted by the user, they are typically retained for up to 2 years to provide continuous service, improve AI functionality, and maintain context for your ongoing usage.
  • Compliance-sensitive content: Chat content flagged for policy violations, moderation, or risk-control purposes may be retained for up to 2 years to support dispute resolution, compliance, audits, or legal enforcement.
  • Usage Data (Device and Behavior Analytics): Information about your device, usage patterns, and interaction with the App is retained for up to 90 days. Such data is used to analyze app performance, optimize features, and improve user experience. Whenever possible, this data is aggregated or anonymized.
  • Account Information: Account information, including registration details and authentication data, is retained for as long as your account remains active or as necessary to provide the service and comply with legal obligations.
  • Subscription and Transaction Information: Subscription metadata, billing information, and transaction records are retained for at least 5 years in accordance with financial, accounting, and tax compliance requirements. This includes subscription status, order IDs, amounts, currency, dates, and payment platforms.
  • VIB AI Pro, Credits, and Entitlement Information: Records relating to VIB AI Pro membership, daily Credits allocation, purchased Credits, rewarded Credits, Credits balance, Credits consumption, entitlement status, purchase validation, refunds, chargebacks, and related support or dispute information are retained for as long as necessary to provide the paid or credit-based features, maintain accurate account entitlements, prevent fraud or abuse, resolve disputes, and comply with legal, tax, accounting, audit, and regulatory obligations. Credits balance and usage records associated with an active account may be retained while the account remains active. Transaction records relating to Credits purchases or paid entitlements may be retained for at least 5 years where required for financial, accounting, tax, audit, dispute-resolution, or legal compliance purposes.
  • Problem Reports: Information you provide in connection with support requests, issue reports, or feedback is retained only as long as necessary to investigate, respond to, and resolve the reported issue. Certain problem report data may be retained longer if required for compliance, risk management, or legal purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect the information we process against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction. In particular, data may be processed by Microsoft Azure (OpenAI/ChatGPT), Appsflyer, Apple, and Google, which operate globally.

Where VIB AI Pro membership, Credits purchases, purchase validation, entitlement management, analytics, customer support, or fraud-prevention functions involve service providers or platform providers located outside your jurisdiction, related account, transaction, entitlement, and technical data may also be transferred to and processed in other countries or regions as necessary to provide the service.

Where required, we take steps to ensure that international data transfers comply with applicable data protection laws, including the GDPR, such as by relying on Standard Contractual Clauses (SCCs), adequacy decisions, or other lawful transfer mechanisms where applicable.

10. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following data protection rights with respect to the personal data we hold about you:

  • Right of Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete information.
  • Right to Erasure: You can request deletion of your personal data, where applicable.
  • Right to Restrict Processing: You can request that we limit how we process your personal data under certain circumstances.
  • Right to Object: You can object to processing based on our legitimate interests.
  • Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you, where applicable.
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

Please note that some data, such as certain subscription or transaction records, may need to be retained for legal, tax, accounting, security, or dispute-resolution purposes even if you request deletion.

Please also note that certain VIB AI Pro, Credits, entitlement, purchase, refund, chargeback, and transaction records may need to be retained where necessary to comply with legal, tax, accounting, audit, fraud-prevention, security, consumer protection, or dispute-resolution obligations, even if you request deletion of other personal data.

To exercise any of these rights, including requesting deletion of your personal data, please contact us at support@vibai.com. We will respond in accordance with applicable law.

11. Data Deletion and Account Management

  • Complete Account Deletion: You can delete your account and associated personal data directly within the App by selecting "Delete Account". Once deleted, your account cannot be recovered.
  • Chat Deletion: You can delete your chat history within the App. In some cases, limited residual data may be retained for a short period where required for legal compliance, security, fraud prevention, or technical backup processes.
  • Partial Data Deletion: Some categories of data may not be individually deletable except through account deletion, unless otherwise required by applicable law.
  • Retention After Deletion Request: Even after account deletion, we may retain limited subscription, transaction, or legal compliance records where necessary to comply with applicable law, resolve disputes, prevent fraud, or enforce our agreements.
  • Pro Membership and Credits After Account Deletion: If you delete your account, your ability to access VIB AI Pro benefits, Credits balance, daily Credits, purchased Credits, rewarded Credits, and other paid or credit-based entitlements associated with that account may be affected or may no longer be available, subject to applicable law and platform rules. Even after account deletion, we may retain limited Pro membership, Credits, entitlement, purchase, refund, chargeback, and transaction records where necessary to comply with legal, tax, accounting, audit, security, fraud-prevention, dispute-resolution, or enforcement obligations.
  • Purchase Restoration and Support: Where supported by the relevant platform, limited subscription, Credits, purchase, and entitlement records may be used to help restore purchases, verify entitlements, respond to support requests, investigate payment issues, or resolve disputes.

12. Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you become aware that a person under 18 has provided us with personal data, please contact us immediately at support@vibai.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy within the App or on our website and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at support@vibai.com.